FAQs
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and the size of the item. During checkout, you’ll be provided with an estimate of shipping costs before finalizing your purchase.
How long will delivery take?
On average, orders are processed within 2-3 business days, and delivery typically takes 7-14 business days, depending on your location. For international orders, delivery times may vary.
If your order takes longer than expected, please contact us.
What exactly happens after ordering?
After placing your order, you will receive a confirmation email with your order details. Once your order is processed and shipped, you’ll receive a shipping confirmation with a tracking number to follow your package’s progress.
Do I receive an invoice for my order?
Yes, of course! You will receive an invoice with your order confirmation email, and a copy will also be included with your delivered product.
What is your returns policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and meet the eligibility criteria. Please note that return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How do I return an item?
On average, orders are processed within 2-3 business days, and delivery typically takes 7-14 business days, depending on your location. For international orders, delivery times may vary.
If your order takes longer than expected, please contact us.
What if my product is faulty or damaged?
If you receive a faulty or damaged item, please contact us within 30 days of purchase, including images of the faulty product. We will arrange for a replacement or issue a refund, including any applicable shipping costs.
How long does it take to process my return?
Once we receive and inspect your returned item, refunds may take up to 21 days to process. You will receive an email notification when your refund has been issued. It may take 3-5 business days for the refund to appear in your account.
Where can I find more information on your Returns & Refunds policy?
You can find detailed information about our Returns and Exchange policy on our website under the Returns & Refund Policy section. If you have further questions, feel free to contact us.
When the order payment is taken of my bank account?
Payment is taken at the time of checkout. Depending on your payment provider, it may take 1-3 business days for the transaction to appear on your bank statement.